Cancellation & Refund Policy
Plans change, and mountains change them more often than most places. This page sets
out exactly what you get back, and when.
If you cancel
Cancellation takes effect from the date we receive your request in writing, by email
or WhatsApp. The charge is calculated on the total trip cost.
| Notice before departure | Cancellation charge | You receive |
|---|---|---|
| More than 30 days | Bank transfer charges only | Full advance refunded |
| 30 to 15 days | 25% of trip cost | 75% refunded |
| 14 to 7 days | 50% of trip cost | 50% refunded |
| Less than 7 days | 100% of trip cost | No refund |
| No-show on departure day | 100% of trip cost | No refund |
Helicopter tickets, train and air fares, and government permits are non-refundable
once issued, whatever the notice period. Those amounts are deducted before the table
above is applied, and we will show you the receipts.
If we cancel
We call off departures for weather, landslides, road closures, government order, or
anything else that makes the route unsafe. In those cases you may choose either:
- Transfer – move to any other departure in the same season at no extra charge, or
- Refund – receive everything back except costs already paid out and not recoverable from hotels, transport and helicopter operators.
We will always show you what those non-recoverable costs were. In practice they are
small when we cancel more than a week out, and larger when a road closes mid-trip.
Trips cut short
If a trip is abandoned after it has started – a road closes behind you, or the group
is turned back at a barrier – there is no refund for the days already completed. We
will refund unused hotel nights where the property returns the money to us, and we
will get you back to the pickup city at no extra cost.
Leaving the group early
If you choose to leave a trip once it has begun, for any reason including altitude
sickness or a personal emergency, unused services are not refundable. We will arrange
transport down and assistance getting home; those costs are yours.
Changing your dates
A date change more than 30 days before departure is free, subject to availability.
Inside 30 days it is treated as a cancellation and a new booking.
How refunds are paid
Refunds go back to the account the payment came from, within 7 to 10 working days of
the cancellation being confirmed. We do not issue cash refunds.
Contact
To cancel or change a booking, write to
or message
. Please include your booking
reference and the departure date.